Our approach

Service Management can be complex as a whole and most tools, including HP Service Manager, tend to offer “out-of-the-box” solutions that cover “everything”. As a side effect these tools become very complex and are difficult and costly to implement.

We believe that the shortest path to a production ready Service Management tool is through an agile implementation approach. To support this, the eXpresso solution can be deployed in your environment within a few days enabling you and your colleagues to instantly gain hands on experience. Requirements for customizations raised after an initial experience with eXpresso are more focused, concrete and value adding. Due to the large library of reusable functionality that comes with eXpresso, a final release covering your specific needs can soon be deployed.

With our proven method used in an eXpresso deployment we can support you in:

• implementation and roll out of the software
• template project plan with focus on execution and fast implementation timeframe
• development and customisations to address your specific needs
• integration to your existing systems
• workshop execution
• support in your system management tool analysis
• interactive process overview